Media Central Hotel & Spa

The service was exceptional. They really go above and beyond and respond to requests nicely. I love the way the rooms were laid out. The shower gel provided smells amazing, the beds were comfortable. The location is very central, being surrounded by spas, food, coffee and markets.

The room was tidy, organised and stocked with all sorts of different items. The bed was extremely comfortable and it was very quiet even though we were in the middle of the Old Quarter! The staff was incredibly kind and accommodating. They kept our expensive bike on their property to ensure safety which was a very kind gesture! The buffet breakfast was great! All in all, a wonderful place to stay.

Situated right in the middle of Hanoi Old Town, the Media Central is an attractive hotel with very welcoming and helpful staff. The elevator services all rooms but the breakfast room and rooftop bar are up one or two flights of stairs. Breakfast is not copious but more than adequate. The rooms are well designed and furnished, bed was comfortable too. Good bathroom, shower, etc. The foyer is comfortable and cool, unlike many others in Vietnam. A real oasis after battling the Hanoi heat. The spa is well priced and the staff are experienced and very good. All the staff at this hotel seem to be very happy and enjoying their job. It is a delightful happy atmosphere. Highly recommended.

Very clean, the front smelt really good. The bathroom set up was very good. My HK Dad said even it was set up like a 5 star hotel, even though it was a budget hotel. All it’s missing was a gym and a slightly bigger reception, it definitely can be! Dad thought it was very worth the value, and enjoyed the bath tub! The breakfast buffet was enjoyable - especially the banana pancake, which you can order from kitchen. The street and location was amazing - right next door is The Met pho restaurant which provides amazing vegetarian/IBS options for me, but also meat/seafood for my parents! Nhan, the lady boss who owns the hotel (3/4 months old) was super nice to us, upgraded my parents’ room for free (but in return, kindly reminded us to write a good review which I would of anyway) and even gave us extra water bottles when we left for our flight. She also allowed us to leave the luggage in the reception after we checked out, since our flight was only 8:30pm. Congratulations Nhan! You did such an amazing job with your hotel business, and I wish you every success despite only staying for one night. I definitely will come stay again, next time I’m in Hanoi!

Customer Service -Nancy was incredible and such an asset to the hotel. We have travelled extensively throughout the world and her customer service was above & beyond anything we have ever experienced. She reached out prior to our visit to assist with anything we needed AND reached out after we left to ensure we got home safe! Never in my lifetime has any company checked we got home safe and sound -this is next level service! An experience we will never forget, thanks Nancy!